Privacy & Data

Clear information about how Rayzana handles customer information.

Last updated: September 1, 2026

Rayzana is operated by Hillenbrand, Inc. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or purchase our products and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information: name, email address, phone number, billing address, and shipping address.
• Order information: products viewed or purchased, order details, returns, refunds, and warranty requests.
• Payment information: transaction details and payment confirmation processed by Shopify and our payment providers.
• Customer communications: information you provide when contacting customer support.
• Device and usage information: IP address, browser type, device type, operating system, and website interaction data.

How We Collect Information

• Directly from you when you place an order, contact us, subscribe to emails, or submit information through our website.
• Automatically through cookies and similar technologies when you browse or use our website.
• From service providers that help us operate our store, process payments, analyze website usage, or fulfill orders.

How We Use Personal Information

• Process, confirm, and fulfill orders.
• Arrange shipping, returns, refunds, and warranty support.
• Respond to customer questions and provide support.
• Maintain website security and prevent fraud.
• Improve our website, products, services, and customer experience.
• Send promotional emails where permitted by law and where you have not opted out.
• Comply with legal obligations and protect our rights.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to keep the website functioning, remember preferences, understand website usage, and improve our services. You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Share Personal Information

We may share personal information with service providers that help us operate our business, including:

• Shopify and ecommerce platform providers.
• Payment processors and fraud prevention providers.
• Shipping, delivery, warehouse, and fulfillment providers.
• Website hosting, security, analytics, and technical support providers.
• Marketing or advertising providers where permitted by law.
• Government authorities or legal advisers when required by law.

We do not sell personal information for monetary compensation. If targeted advertising technologies are used, you may have the right to opt out depending on where you live and applicable law.

Shopify

Our online store is hosted by Shopify. Shopify processes information necessary to provide checkout, payment processing, security, analytics, and other ecommerce services.

For more information, please review the Shopify Privacy Policy .

Data Retention and Security

We retain personal information only for as long as reasonably necessary to provide services, complete transactions, provide customer support, comply with legal obligations, resolve disputes, and enforce our agreements.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of the personal information we maintain about you. You may also have the right to opt out of certain marketing or targeted advertising activities.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email. To submit another privacy request, contact us using the information below. We may need to verify your identity before processing your request.

Children's Privacy

Our website and services are not directed to children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

International Data Transfers

Your personal information may be processed, stored, or transferred outside the country where you live by Shopify and our service providers. These parties may be subject to the laws of the countries where they operate.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services. The updated version will be posted on this page with a revised “Last updated” date.

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