Terms of Service

The terms that apply when you use the Rayzana website and services.

Last updated: September 1, 2026

Agreement to These Terms

These Terms of Service govern your access to and use of the Rayzana website, online store, products, and related services. Rayzana is operated by Hillenbrand, Inc.

By accessing our website or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, Return and Refund Policy, and Warranty Policy. If you do not agree with these terms, please do not use our website.

Eligibility

You must be legally capable of entering into a binding agreement to use this website or place an order. By using our services, you confirm that the information you provide is accurate and complete.

Products and Product Information

We make reasonable efforts to display product descriptions, specifications, images, colors, and pricing accurately. Slight differences may occur due to screen settings, photography, packaging, or product updates.

Rayzana products are intended for general wellness use. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always read the product instructions and safety information before use.

Do not use a product in a manner that conflicts with its instructions. Consult a qualified healthcare professional if you have questions about whether a product is appropriate for you.

Orders and Acceptance

Submitting an order does not guarantee acceptance. We may accept, reject, or cancel an order because of product availability, pricing errors, payment issues, suspected fraud, shipping limitations, or other reasonable business reasons.

If we cancel an order after payment has been received, we will issue a refund to the original payment method.

Prices and Payment

Prices are displayed in United States dollars unless otherwise stated. Prices, promotions, availability, and product specifications may change without notice.

Payment is processed through Shopify and available third-party payment providers. You agree to provide current and accurate billing and payment information.

Shipping and Delivery

Orders may be fulfilled through our warehouse and authorized fulfillment partners. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, incorrect addresses, customs, or other events outside our reasonable control.

Please review our Shipping Policy for additional information.

Returns, Refunds, and Warranty

Returns, refunds, exchanges, and warranty claims are subject to the applicable policies published on our website.

• Return and Refund Policy
• Warranty Policy

Unless otherwise stated on the applicable product page or warranty policy, eligible Rayzana products include a one-year limited warranty.

Acceptable Use

You agree not to misuse our website or services. You must not:

• Use the website for unlawful, fraudulent, or unauthorized purposes.
• Interfere with the security, operation, or availability of the website.
• Attempt to access accounts, systems, or data that do not belong to you.
• Copy, reproduce, sell, or exploit website content without permission.
• Submit false, misleading, abusive, or harmful information.

Intellectual Property

Rayzana names, logos, product names, images, graphics, designs, text, software, and other website content are owned by or licensed to Hillenbrand, Inc. and are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes only. No other rights are granted unless expressly stated in these Terms.

Third-Party Services

Our website may use or link to services operated by third parties, including Shopify, payment providers, shipping carriers, analytics providers, and advertising platforms. Third-party services are governed by their own terms and privacy policies.

Disclaimer

The website and its content are provided for general shopping and informational purposes. To the extent permitted by law, we do not guarantee that the website will always be available, error-free, complete, or current.

Nothing on this website constitutes medical advice, diagnosis, or treatment. Product information does not replace advice from a qualified healthcare professional.

Limitation of Liability

To the extent permitted by applicable law, Hillenbrand, Inc. and Rayzana will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

Our total liability relating to an order or product will not exceed the amount you paid for that order, except where such limitation is not permitted by law.

Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted means that you accept the updated Terms.

Governing Law

These Terms are governed by the laws of the State of Indiana, United States, except where applicable law requires otherwise.

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