Returns & Refunds

Clear information about returns, refunds, and damaged deliveries.

Last updated: September 1, 2026

30-Day Return Window

You may request a return within 30 days after the date your order is delivered. All returns must be approved by Rayzana before the product is shipped back.

To start a return, please contact us at support@rayzana.com with your order number and the reason for the return.

Return Conditions

To be eligible for a return, the product must be:

• Unused and in resalable condition.
• Returned with all original packaging, accessories, manuals, and parts.
• Free from damage caused by misuse, improper installation, or improper handling.
• Returned only after receiving return instructions from our support team.

Return Shipping Costs

If you are returning an item because you changed your mind or no longer want the product, you are responsible for the return shipping costs.

If the product arrives damaged, defective, incorrect, or missing parts, Rayzana will arrange and cover the appropriate return shipping costs after the issue has been reviewed and approved.

Return Arrangements for All Products

All products, including large equipment such as light panels, light beds, and light systems, must be returned through our customer support process. Do not ship a product to an address found elsewhere on the internet.

After your return request is approved, our support team will provide the return instructions and arrange the appropriate shipping method.

Damaged or Incorrect Deliveries

Please inspect your package as soon as it arrives. If the product or package is damaged, incorrect, or missing parts, contact us within 24 hours of delivery.

Please include your order number and clear photographs or video showing the package, shipping label, product, and damage. We will review the information and provide instructions for the next steps.

Non-Returnable Situations

A return may be denied if the product:

• Has been used or installed.
• Is damaged because of misuse, neglect, or improper handling.
• Is missing original packaging, accessories, manuals, or parts.
• Shows signs of unauthorized modification or repair.
• Is returned after the 30-day return window.
• Is shipped back without prior approval from Rayzana.

Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved.

Approved refunds are issued to the original payment method within 3–7 business days after the return is approved. Your bank or payment provider may require additional time to post the refund.

Original shipping charges are non-refundable when the return is due to a change of mind, unless otherwise required by applicable law.

Exchanges

We do not provide direct product exchanges. After an approved refund has been issued, you may place a new order for the desired product.

Warranty Claims

Product defects may be covered separately under our Warranty Policy . A warranty claim is not the same as a change-of-mind return.

U.S. Orders Only

Our current return and refund process applies to orders shipped within the United States. We do not currently accept international orders.

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