Returns & Refunds

Clear information about returns, refunds, replacements, and damaged deliveries.

Last updated: September 1, 2026

Products Covered by This Policy

This policy applies to products purchased directly through rayzana.com. Products purchased through third-party marketplaces are subject to the return and refund policy of the platform where the order was placed.

30-Day Return Window

You may request a return within 30 days after the date your order is delivered. All returns must be approved by Rayzana before the product is shipped back.

To start a return, please contact us at support@rayzana.com with your order number and the reason for the return.

Return Conditions

To be eligible for a return, the product must be:

• Unused and in resalable condition.
• Returned with all original packaging, accessories, manuals, and parts.
• Free from damage caused by misuse, improper installation, or improper handling.
• Returned only after receiving written return instructions from our support team.

Return Shipping Costs

If you are returning an item because you changed your mind or no longer want the product, you are responsible for the return shipping costs.

If the product arrives damaged, defective, incorrect, or missing parts, Rayzana will arrange and cover the reasonable return shipping costs after the issue has been reviewed and approved.

Restocking Fee

Rayzana does not charge a restocking fee for approved returns.

Return Authorization and RMA

An RMA (Return Merchandise Authorization) or written return approval is required before any product is shipped back. Returns sent without prior authorization may be refused or returned to the sender.

Do not ship a product to an address found elsewhere on the internet. Our support team will provide the correct return address and shipping instructions after reviewing your request.

Return Arrangements for Large Equipment

Large equipment such as red and near-infrared light panels, full-body light beds, and other large light systems must be returned through our customer support process. Customers should not arrange independent freight shipping without prior written approval.

After your return request is approved, our support team will provide the return instructions and arrange the appropriate shipping method.

Customized Products

Customized or made-to-order products are not eligible for return unless otherwise stated on the applicable product page or order confirmation.

Damaged or Incorrect Deliveries

Please inspect your package as soon as it arrives. If the product or package is damaged, incorrect, or missing parts, contact us within 24 hours of delivery.

Please include your order number and clear photographs or video showing the package, shipping label, product, and damage. We will review the information and provide instructions for the next steps.

Non-Returnable Situations

A return may be denied if the product:

• Has been used or installed.
• Is damaged because of misuse, neglect, or improper handling.
• Is missing original packaging, accessories, manuals, or parts.
• Shows signs of unauthorized modification or repair.
• Is a customized or made-to-order product, unless otherwise stated.
• Is returned after the 30-day return window.
• Is shipped back without prior approval or an RMA from Rayzana.

Refunds

Once we receive the returned product, we will complete our inspection and notify you whether the return has been approved or denied within 5 business days.

For approved returns, the refund will be issued to the original payment method within 3–7 business days after approval. Your bank or payment provider may require additional time to post the refund.

If the product arrives damaged, defective, incorrect, or missing parts, Rayzana will issue a full refund for the affected product and cover the reasonable return shipping cost after the issue has been reviewed and approved. Original shipping charges will also be refunded when the issue was caused by Rayzana or the carrier, where applicable.

For change-of-mind returns, original shipping charges are non-refundable unless otherwise required by applicable law, and the customer is responsible for return shipping costs.

Exchanges

We do not provide direct product exchanges. After an approved refund has been issued, you may place a new order for the desired product.

Warranty Claims

Product defects may be covered separately under our Warranty Policy. A warranty claim is not the same as a change-of-mind return.

U.S. Orders Only

Our current return and refund process applies to orders shipped within the United States. We do not currently accept international orders.

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