Shipping Information

Clear information about order processing and delivery in the United States.

Last updated: September 30, 2026

U.S. Shipping Only

We currently ship orders within the United States only. We do not currently accept or fulfill international orders.

Free Shipping

Standard shipping is free on all orders shipped within the United States. All products available for purchase on our website are eligible for free standard shipping within the United States.

Order Processing

Orders are generally processed within 3–5 business days after payment is confirmed.

Processing may take longer during promotions, holidays, inventory transfers, address verification, or other circumstances requiring additional order review.

Order Cut-off Time

Our daily order cut-off time is 5:00 PM Mountain Time. Orders placed after the cut-off time will be processed on the next business day.

Estimated Transit Time

Because our product range includes large equipment, shipping transit may require approximately 5–10 business days after the order has been processed.

These are general estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier availability, weather, holidays, freight scheduling, and other factors outside our reasonable control.

Total Estimated Delivery Time

The total estimated delivery time is calculated as: order processing time plus shipping transit time.

Based on our current estimates, orders generally arrive within approximately 8–15 business days after payment is confirmed. GMC displays the estimated delivery range as 8–15 days. These estimates are not guaranteed delivery dates and may vary depending on the destination, carrier availability, weather, holidays, freight scheduling, and other factors outside our reasonable control.

Shipping Carriers

Depending on the product, destination, size, and weight of the shipment, we may use USPS, UPS, FedEx, DHL, or another authorized carrier.

Tracking Information

When tracking information is available, we will send the tracking number to the email address provided with your order. Tracking information may take some time to update after the carrier receives the shipment.

Large Equipment Delivery

Large products, including light panels, light beds, and other substantial equipment, may require carrier scheduling, delivery coordination, and customer availability at the time of delivery.

Customers are responsible for providing an accurate delivery address and being available to receive the shipment when required by the carrier. Please inspect the package before accepting delivery whenever possible.

Address Changes and Order Cancellation

Address changes may be requested before the order has shipped. Orders may be canceled for a full refund to the original payment method before the order has shipped. Please contact us as soon as possible at support@rayzana.com .

Once an order has shipped, it cannot be canceled. After delivery, customers may request a return in accordance with our Return and Refund Policy .

We cannot guarantee that an address change can be made after an order has entered processing or has been shipped.

Customers are responsible for providing a complete and accurate delivery address. If an order is returned, delayed, or requires redelivery because of an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional shipping, storage, or redelivery costs.

Delivery Delays

Delivery may be delayed by weather, holidays, carrier disruptions, transportation capacity, incorrect addresses, freight scheduling, or other events outside our reasonable control.

We will provide available updates when we receive them from the carrier, but we do not guarantee a specific delivery date.

Lost or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please contact us. We will work with the carrier to investigate the shipment and determine the appropriate next steps.

Damaged Shipments

Please inspect your shipment as soon as it arrives. If the package or product is damaged, incorrect, or missing parts, contact us within 24 hours of delivery.

Please include your order number and clear photos or video of the shipping box, shipping label, product, and visible damage.

For more information, please review our Return and Refund Policy .

Taxes and Duties

Applicable sales taxes are shown in the total at checkout and are collected and handled by Rayzana where required. Customers will not be charged a separate sales tax amount beyond the total shown at checkout.

We currently accept and fulfill orders within the United States only. Because we do not currently accept international orders, import duties and international customs charges do not apply to our current orders.

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