Shipping Information

Clear information about order processing and delivery in the United States.

Last updated: September 1, 2026

U.S. Shipping Only

We currently ship orders within the United States only. We do not currently accept or fulfill international orders.

Free Shipping

Standard shipping is free for eligible orders shipped within our service area in the United States. Some remote or restricted delivery areas may not be serviceable.

If we cannot deliver to the address provided, our support team will contact you to discuss the available options.

Order Processing

Orders are generally processed within 3–5 business days after payment is confirmed.

Processing may take longer during promotions, holidays, inventory transfers, address verification, or other circumstances requiring additional order review.

Estimated Transit Time

Because our product range includes large equipment, shipping transit may require approximately 5–10 business days after the order has been processed.

These are general estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier availability, weather, holidays, freight scheduling, and other factors outside our reasonable control.

Shipping Carriers

Depending on the product, destination, size, and weight of the shipment, we may use USPS, UPS, FedEx, DHL, or another authorized carrier.

Tracking Information

When tracking information is available, we will send the tracking number to the email address provided with your order. Tracking information may take some time to update after the carrier receives the shipment.

Large Equipment Delivery

Large products, including light panels, light beds, and other substantial equipment, may require carrier scheduling, delivery coordination, and customer availability at the time of delivery.

Customers are responsible for providing an accurate delivery address and being available to receive the shipment when required by the carrier. Please inspect the package before accepting delivery whenever possible.

Address Changes and Order Cancellation

You may request an address change or order cancellation before the order has shipped. Please contact us as soon as possible at support@rayzana.com .

We cannot guarantee that an address change or cancellation can be made after an order has entered processing or has been shipped.

Delivery Delays

Delivery may be delayed by weather, holidays, carrier disruptions, transportation capacity, incorrect addresses, remote-area limitations, freight scheduling, or other events outside our reasonable control.

We will provide available updates when we receive them from the carrier, but we do not guarantee a specific delivery date.

Lost or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please contact us. We will work with the carrier to investigate the shipment and determine the appropriate next steps.

Damaged Shipments

Please inspect your shipment as soon as it arrives. If the package or product is damaged, incorrect, or missing parts, contact us within 24 hours of delivery.

Please include your order number and clear photos or video of the shipping box, shipping label, product, and visible damage.

For more information, please review our Return and Refund Policy .

Taxes and Duties

Applicable sales taxes are included in the prices shown at checkout and are paid by Rayzana where required. Customers will not be charged a separate sales tax amount beyond the total shown at checkout.

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