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FAQs

Frequently Asked Questions

  • What is red and near-infrared light?

    Rayzana products use red and near-infrared light as part of a general wellness routine. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

  • How should I use Rayzana products safely?

    Always read the product instructions before use. Follow the recommended session settings and distance. Protective eyewear should be worn when indicated in the product instructions.

  • Where do you ship?

    We currently ship within the United States only. We do not currently accept international orders. Some remote or restricted delivery areas may not be serviceable.

PRODUCT & SUPPORT QUESTIONS

  • How can I contact customer support?

    Email support@rayzana.com or call +1 219 202 6488. Customer support hours are Monday–Friday, 9:00 AM–5:00 PM MT. Our online store remains open 24/7.

  • Do large products require special delivery arrangements?

    Yes. Large products may require carrier scheduling, delivery coordination, and customer availability. Please provide an accurate delivery address and be available when the carrier schedules delivery.

  • Do Rayzana products include a warranty?

    Eligible Rayzana products include a 1-year limited warranty. Warranty coverage is subject to the terms and exclusions described in our Warranty Policy.

  • What if my order arrives damaged?

    Please contact us within 24 hours of delivery and include your order number, photos, and video of the package and product. We will review the issue and contact the carrier when necessary.

  • Who pays for return shipping?

    For change-of-mind returns, the customer is responsible for return shipping costs. If a product arrives damaged, defective, incorrect, or incomplete, Rayzana will arrange and cover the appropriate return shipping costs after review.

  • How long does shipping take?

    Orders are generally processed within 3–5 business days. Because some Rayzana products are large equipment, transit may require approximately 5–10 additional business days. These are estimates only and are not guaranteed delivery dates.

  • Do you offer free shipping?

    Standard shipping is free for eligible orders within our U.S. service area. Remote or restricted delivery areas may not be serviceable.

  • What is your return policy?

    Returns may be requested within 30 days of delivery. Products must be unused, in resalable condition, and returned with the original packaging, accessories, manuals, and parts. Please contact us before sending anything back.