Eligible quality issues
Equipment quality problems identified through our inspection process.
Rayzana support
1-Year Limited Warranty
We stand behind the quality of our devices and provide support for eligible equipment quality issues.
Warranty coverage
This limited warranty is valid for one year from the original purchase date. It covers equipment quality issues, including defects in materials or workmanship, when the product has been used according to the applicable instructions.
Original purchase
Keep your order number and proof of purchase for warranty service.
One-year term
The original warranty does not extend beyond its stated term.
What is not covered
The warranty does not cover issues that are not caused by an equipment quality problem, including:
- Accidental damage, drops, collisions, or misuse
- Incorrect installation, operation, or failure to follow the user manual
- Water, moisture, improper storage, or unsuitable environmental conditions
- Normal wear and tear or cosmetic changes that do not affect operation
- Unauthorized repairs, modifications, or replacement parts
- Damage caused during return shipment when the product was not packaged adequately
How to request warranty service
Contact us before sending any product back. Our support team will provide return instructions and arrange the inspection process.
1
Contact support
Email support@rayzana.com before returning the device.
2
Provide details
Send your order number, proof of purchase, serial number, and photos or video of the issue.
3
Return for inspection
We will provide return instructions so the device can be inspected.
4
Repair or replacement
If repair is practical, we repair the device. If not, we may replace it based on our inspection.
Shipping costs for eligible quality issues: The buyer may pay the initial return shipping cost. After the issue is confirmed as covered, Rayzana will reimburse the eligible return shipping expense according to our instructions.
Additional warranty terms
- Available for products used in the United States and purchased through an official Rayzana sales channel.
- The warranty may be transferred to a subsequent owner when the original purchase records and product information are provided.
- If a product is replaced, the replacement receives a new one-year warranty beginning on the replacement shipment date.
- A replacement does not extend the original warranty term for other products or accessories in the order.
- This warranty does not limit any consumer rights that cannot legally be waived under applicable law.
Need warranty support?
Contact our support team with your order details and a description of the issue.